Return Policy

    Return Policy

• Our policy offers 7 days maximum for any exchanges or returns.
• No $$ refund, only store credit and exchanges.
• Items must be in same condition it was sent. no stains, tears, unworn.
• Items must be in original packaging.
• Customer is responsible for shipping cost.
• Proof of purchase is required.

In addition to return policy:

• White clothing and bodysuits are final sale. NO EXCEPTIONS
• Items purchased using promotional codes are FINAL SALE.
• Sale items are FINAL SALE.
• All jewelry is FINAL SALE.

Return instructions:

• Email rivali.customerservice@gmail.com for return approval.
• Please include your order number in the initial email.
• Merchandise must be returned within 7 days of receival date.
• Must meet all return policy requirements.

Please note: All shipping fees are excluded from merchandise credit if customer chooses to return item for store credit.

Return shipping is the responsibility of the customer.

*Exchanges and store credit refunds will be processed until returned items are received by merchant. It can take up to 7-10 days.